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As a provider of HelpDesk Software LE-Software provides you with high-value HelpDesk Software. We develop, market and support Abacus HelpDesk, our HelpDesk Software that allows you to automate your support center quickly and affordably. Abacus HelpDesk - the quickest and easiest way to reducing costs and a more efficient help desk.
New in version
4.9
AD-scripting tools.
Permissions
Every users has their
own permissions to the system: read, write or
admin.
Knowledge database
From an active case, it
is quick and easy to open a similar
case from the knowledge database and the history
of an earlier case. It will be easy
to retrieve users or specific equipment.
Material/Equipment
Under
the heading Material, the amount of material used
for the issue can be registered, and when
the issue is closed, an invoice can be
prepared using the material information.
Statistics
Different statistical
reports can be generated in Abacus Helpdesk. In
the present version four different reports can be
generated. Please send us your requirement for types
of reports you might need in the future.
Purchasing
Abacus Helpdesk provides a way for you
to keep information about your purchasing and purchasing
history.
How was the order handled, and how
was it registered as delivered? The answer can
be found in the purchasing-module.
Escalation
Escalation means
that an action is taken if an issue
has passed the date given as the planned
date of the issue. The system allows two
kinds of activities that can be used individually
and in combination, move the issue to other
technician and send e-mail with escalation notification.
E-mail
Abacus Helpdesk contains a function for sending e-mail
via SMTP. Access to an e-mail server capable
of handling SMTP is required to activate this
function. This function allows, among other things, the
system to generate e-mail messages automatically when certain
conditions are met.
Paging function
Send an alarm
notification via SMS or Minicall to technicians. Together
with EasyCall a flexible function is created to
notify a specific technician or group of technicians
of an emergency error. The function requires that
a third-party product, EasyCall, be installed, which handles
the communication with the phone operator. Today EasyCall
supports several different operators and if an operator
is not defined, a communications profile can be
created for the desired operator.
EasyCall require a
license!
Crystal reports
It is possible to create
statistics reports single-handedly by calling reports created with
Crystal reports. Several different selections can be made
from the system that are subsequently sent to
Crystal reports. Require Crystal reports 8.5.
Inventory
The
inventory function is an advanced, powerful, and feature
rich asset management and asset tracking system for
your desktop and networked PCs. With Cost of
Ownership so important today the inventory function will
provide your organization with comprehensive and detailed information
about all of the hardware and software on
all of the p.c.'s on your network The
inventory function handles inventory of both hard- and
software on computers with Windows 9x/Me/NT/2000/XP.
License information
Abacus Help Desk is licensed concurrently to the
total numbers of users at the same time,
from 1 to 8 users and then unlimited.
Every license includes one year of free support
by e-mail and one year of software-updates.
System
requirements
Abacus HelpDesk requires Windows95/98, NT 4.0 or
Windows 2000, 35MB HD, 16MB RAM and 800x600
screen.